What to do if there's a minor defect on arrival
Step-by-step tutorial: "What to do if there's a minor defect on arrival", in order, to start without a hitch and keep your after-sales rights.
A product you get to know well lasts longer and disappoints less. Follow these simple steps, in order.
In practice
Keep the invoice and the product reference: they determine the warranty, returns and how fast after-sales can help.
The point that makes the difference
In daily use, it's durability and parts availability that separate a good choice from a purchase you'll have to make again.
- the warranty duration ;
- the average repair time ;
- how easy it is to maintain ;
Our recommendation
When in doubt, favor the repairable option with solid after-sales support: it's almost always the most economical over time.
A good purchase isn't the cheapest: it's the one you won't have to make again.
A question during these steps? Contact after-sales with the reference in hand rather than forcing it.
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